Arlington National Cemetery is making management and technology changes in the wake of the mishandled gravesites and remains that cast a shocking and disappointing shadow over the hallowed grounds.

A report from the Northern Virginia Technology Council (NVTC) is blaming the cemetery's severely outdated paper record keeping system for the mix-ups, which came to light last summer.

Speaking at a press conference on the findings Monday, Sen. Mark Warner (D-Va.) said he faced sharp criticism from one of his own family members over the mistakes.

"I particularly remember a very heated call I got from my dad, who's a World War II Marine," Warner said. "[He asked,] 'What in the heck are you guys doing in Washington, allowing this screw-up to take place?' [...] Rather than simply pointing fingers, we wanted to see if we could be part of the solution."...