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Source: The Atlantic

8/3/2021

The Customer is Always... Insufferable? The History of Today's Beleaguered Service Worker

Writer Amanda Mull checks with historians Susan Strasser and William Leach to explain why American diners, shoppers and passengers seem to be driven to torment servers, clerks and flight attendants.

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The Customer is Always... Insufferable? The History of Today's Beleaguered Service Worker